Job Description

Alight Solutions is looking For Health and Welfare Client Managers (CM)

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health and Wealth Services (HWS) group within Alight Solutions. As a CM, you will report directly to the group leaders and while you will not have direct reports you will mentor and guide colleagues in client facing and operations roles. This role is client facing and specific client alignments will be based on experience as well as location.

The Client Manager (CM) is responsible for the client satisfaction, service delivery, requirements creation and maintenance, customer service provisional training, operational oversight, and integration with system development team for the Health and Welfare service.

A CM demonstrates strong client consulting skills and deep plan knowledge (including regulatory compliance). The CM is the main contact point for the client with respect to day to day service delivery and supports the Health Services Leadship in delivering best in class solutions for our clients. In general, this role will leverage across one or more clients.

Your Impact As A Health and Welfare Client Manager

Job Responsibilities:

* Plan Management/Client Consulting - Acts as the subject matter expert for all service specific and common client requirements.

* Leads and facilitates updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery. Leverages others (Benefits Operations Managers) where appropriate.

* Participates in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery.

* Works with Benefits Operation Managers to ensure ongoing processes are revised based on requirements changes.

* Provides subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery.

* Serves as primary resource to client, client team, shared services, and supporting services in the translation of requirements.

* Builds domain knowledge within the Benefits Operations Manager (BOM), Delivery Specialist (DS) and Benefits Operations Analyst (BOA) roles.

* Oversees all service delivery and leverages the Operations Manager and Benefits Operations Manager to resolve issues and provide quality service to clients.

* Records and reviews project scoping, budgeting and change order records along with the Lead Systems Analyst(s).

Coordinates service delivery across point solutions and shared services, sharing client knowledge and expectations to achieve a common team goal.

You Bring Knowledge and Expertise

Required Experience:

* Intermediate knowledge of benefits business, including products and services, operations, and delivery.

* Intermediate knowledge of general system environment and process flow.

* Intermediate compliance knowledge.

* Intermediate regulatory and legislative knowledge in Health and Welfare service area.

* Basic knowledge of overall financial management.

* Intermediate understanding of benefits outsourcing systems and application platform. 5+ years project management experience managing multifaceted projects and teams, including on-site and virtual management.

* Proficient in coaching others (minimum 6 months of experience).

* Basic knowledge of customer service training concepts.

Preferred Experience:

* Previous benefits administration and client consulting experience highly desirable.

* Experience managing people is beneficial for this role.

* Internal CBA experience preferred

* External with prior CBA experience a plus.

* Basic knowledge of customer service training concepts.


* Bachelor's degree in or equivalent years of industry experience.

* Certified Employee Benefits Specialist (helpful).

We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter ? together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

About Alight Solutions

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.

Job number:

Category: Account Management / Brokerage / Insurance

Location: United States, MD, Hunt Valley

10/23/2017 21:48:19

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